Quality Management System (QMS)

ISO 9001 Standard defines the criteria for a general Quality Management System (QMS). It is a formalized system that documents processes, procedures, and responsibilities for accomplishing quality policies and objectives. ISO 9001 provides an organization with a set of principles to ensure seamless management of its corporate operations. The principles defined under QMS include Engagement of people, Customer focus, Leadership, Process approach, Improvement, Evidence-based decision making, and Relationship management. Being ISO 9001 certified in Malaysia helps systemize and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency regularly.

The ISO 9001 standard can apply to any organization, large or small, regardless of its field of activity in Malaysia. The key industries of Malaysia are manufacturing, health care, finance, technology services, tourism, and so on. Therefore, ISO 9001 Certification in Malaysia will have a direct impact on customer requirements and on the efficiency of the client's business, which means a continual improvement in the quality system processes. Advantages of ISO 9001 certification in Malaysia include Increased efficiency, enhanced global recognition, a fact-based approach to decision making, improved customer satisfaction, and tender eligibility.

TopCertifier is a global consulting firm providing business advisory, training, process consultation, and certification services in Malaysia. With operations in 30+ countries and successful completion of 4500+ projects across different standards, we are a one-stop solution provider for all your certification needs. TopCertifier offers ISO 9001 Certification Consulting Services in Malaysia across all major locations like Kuala Lumpur, George Town, Malacca, Kuching etc. Our services for implementing ISO 9001 Standard in Malaysia include Gap Analysis, Training, Process improvement solutions, Documentation, Organize Internal audits and External audits. TopCertifier is recognised as one of the Best ISO 9001 Certification Consultants in Malaysia because of our thorough understanding of local business culture/ necessities and focuses on practices that could increase a company’s bottom-line rather than just sticking to standard guidelines and support organizations to achieve certification simpler, faster, and affordably.

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A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.


ISO 9001 certification is an internationally recognized set of requirements for creating the rules, policies, processes, and procedures to provide products and services that meet customer needs and improve customer satisfaction. ISO 9001 Certification in Malaysia will have a direct impact on customer requirements and on the efficiency of the client's business, which means a continual improvement in the quality system processes.


● Customer Focus
● Leadership
● Involvement of People
● Process Approach
● System Approach to Management
● Continual Improvement
● Factual Approach to Decision-Making
● Relationship Management


ISO 9001 can be applied to any organization in Malaysia. It does not matter what size your organization is, or what industry you are in (service or manufacturing) – it can be a restaurant, consultancy, manufacturing company, government entity, etc. It is not a standard for products. It does not define product quality. This is a process-based standard: you use it to control your processes, then your end product should meet the desired results.


Management Responsibility – the QMS components that your management team has to concentrate on, participate in, and be responsible for

Resource Management – how to allocate resources, including people, infrastructure, and facilities, to achieve the best performance

Product/ Service Realisation – information about the procedures your company will follow in order to deliver a high-quality service or product

Measurement, Analysis, and Improvement – how to assess whether your management system is performing as it should, ensuring continual improvement


● Conduct Gap Analysis
● Prepare Documentation
● Get Awareness Training
● Implement Policies and Procedures
● Conduct Internal Audit
● Identify Non-conformities
● Conduct Management Review Meeting
● Take Corrective Actions
● External Audit
● Get Certified Successfully


● Enhanced customer satisfaction
● Reduced product or service problems
● Higher Efficiency
● Improved chance of winning contracts
● Increased consistency in business practices
● Enhanced employee satisfaction and job security
● Streamlined business processes
● Global Recognition


ISO 9001 implementation in Malaysia for any organization depends on the focus,knowledge, expertise, and resources available. It also depends on various factors like the complexity of the business, the number of employees, working shifts, etc.


The cost of getting ISO 9001 certified in Malaysia depends on various factors like audit duration, organization size, the scope of risk, the current level of compliance, and more. To get an accurate quotation, contact TopCertifier.


Developing a management system based on ISO 9001 can be tough, but choosing the right certification body is tougher. A number of criteria come into the picture while choosing a CB like its reputation, accreditation, specialization, experience, flexibility, and language spoken. TopCertifier with its experienced consultants & auditors helps an organization right from its initial contact by explaining which certification would suit an organization better, selecting a respectable certification body based on all the above-mentioned criteria, developing a management system, conducting training and ensuring a simpler certification process for its clients with proper documentation and end-to-end support. Hence, TopCertifier is the one-stop solution for all your certification needs.


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